When you work with UHealthSolutions, you can rest assured that the day-to-day administration of your health care program and call center is in capable hands.
With a focus on providing personalized service, we offer evidence-based solutions that are customized to your specific business objectives and the mission of your organization. Our team has flexible, streamlined procedures in place, ready to support your back-end health care business operations. That means we can quickly design and implement plans to reduce the administrative burden on your team members — freeing them to focus on improving both business processes and health outcomes.
Business Process Outsourcing
Whether you’re looking for an operational solution for a single process or a full-service administrator for your health care organization, you can find it at UHealthSolutions.
We provide our clients with contact center services that utilize advanced technology, trained and highly skilled customer service representatives, continuous quality improvement measures, and best-practice techniques that meet and exceed industry standards.
In partnership with UMass Chan Medical School, we provide data analysis, monitoring, and tracking services (including reminder phone calls to prescribers) to ensure that members remain consistent with their medication usage.
Using objective, evidence-based methods, we take a close look at your needs for business process services, such as third-party administration and call centers. Then, we work with you to formulate a plan that best meets those needs.