With COVID-19, keeping customers connected to your organization is more critical and more challenging than ever—especially in health care. The time of the customer contact centers has arrived, and there is every indication it is here to stay.
Whether you’re looking for a solution for a single process or a full-service administrator for your health care organization, you can find it at UHealthSolutions.
Our contact center is designed to become an extension of your organization. We recognize that our services reflect on you — and that’s a responsibility we take seriously.
In partnership with UMass, we provide data analysis, monitoring, and tracking services to ensure that members are consistent with their medication usage.
Using objective, evidence-based methods, we take a close look at your needs and work with you to formulate a plan that best meets those needs.
Who We Are
UHealthSolutions, Inc., is the nonprofit business affiliate of UMass Medical School. Our mission is simple: to deliver high-performance health care solutions. We provide administrative and business process solutions to help people access benefits and services. We support our clients by focusing on quality, integrity, and accountability in all that we do — putting the needs of our clients first. Whether you are seeking to outsource an entire function or functions, or whether you are simply seeking additional capacity seasonal support, we are prepared to provide a solution tailored to your specific needs.
The UMass Medical School Connection
UHealthSolutions is affiliated with UMass Medical School and serves as the operational arm of its health care consulting division, Commonwealth Medicine. This strong connection to UMass Medical School provides us with access to clinical experts and information that enhance our health care management and consulting services. We draw on these academic resources as we develop objective, evidence-based recommendations for effective, cost-saving business solutions.