Contact Center

The UHealthSolutions contact center is designed to become an extension of your organization. We recognize that the service we provide reflects on you — and that’s a responsibility we take seriously.

To represent you accurately and effectively, we begin by evaluating the qualities and needs that make you unique. Understanding the intricacies of your organization enables us to create a seamless experience when your clients interact with our customer service representatives. So your members, patients, and providers are as comfortable talking to us as they are to you.

Inbound Call Center

Our customer service representatives strive to resolve issues during the first call, to reduce the need for members and providers to call back — and to increase satisfaction rates.

Technology in the Contact Center

Our advanced call center technology amplifies the skills of our customer service representatives. It also supports the quality assurance systems we have in place to maintain and improve our service standards.

Outbound Call Center

Targeting populations that are often overlooked otherwise, our outreach and education programs provide information that can help individuals receive better health care.

Data Privacy and Security

We have a record of meeting and exceeding industry standards for privacy and data security.

Patient Communication

Our team fully represents your goals and mission when communicating with your members and patients, to provide them with a seamless experience.

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UHealthSolutions, Inc.
333 South Street
Shrewsbury, MA 01545

tel. 774-455-4500