When you work with UHealthSolutions, you can rest assured that the day-to-day administration of your health care program and call center is in capable hands.
With a focus on providing personalized service, we provide evidence-based solutions that are customized to your specific business objectives and the mission of your organization. Our team has flexible, streamlined procedures in place, ready to support your back-end health care business operations. That means we can quickly design and implement plans to reduce the administrative burden on your team members — freeing them to focus on improving both business processes and health outcomes.
We provide scalable, cost-effective services for operational and administrative business process outsourcing — from billing and claiming to enrollment and eligibility, from benefit coordination to a full-service call center.
With a deep understanding of your health care organization's mission and business needs, our consultants provide operational assessments, program design and development, and business process solutions.
Using advanced technology in our contact center, we manage inbound and outbound calls and other patient communications. Our mission-driven customer service representatives become an extension of your team.
UHealthSolutions and its parent organization, UMass Medical School, have developed Star Rating enhancement services that focus on key criteria used to measure plan performance.