Are you interested in customer service? Do you enjoy helping people?
Would you like to work in a fast-growing call center in Worcester, MA?
If so, UHealthSolutions may have the job for you! We have an immediate need for a Call Center Supervisor.
Strong preference will be given to candidates with at least five years of customer service experience, and at least two years of experience in a leadership role. Bi-lingual candidates with the ability to speak English and Portuguese or English and Spanish are preferred. Visit our Careers page to apply, or call 508-793-1191.
UHealthSolutions is an equal opportunity employer and encourages applications from individuals with varied experiences and backgrounds.
WORCESTER, MA (May 1, 2013) – The first few days and weeks following a child’s diagnosis with autism spectrum disorder can be a confusing and emotional time for parents.
On the heels of a recent Centers for Disease Control and Prevention (CDC) survey of parents that indicates 1 in 50 school children has autism, researchers at the University of Massachusetts Medical School and its Eunice Kennedy Shriver Center are launching Discovering Behavioral Intervention: A Parent’s Interactive Guide to Applied Behavior Analysis, a Web based, interactive learning guide for both parents and the professionals who work with children on the autism spectrum.
Discovering Behavioral Intervention, a self-paced, 10-module learning guide, uses real-life situations to help inform parent decision-making and provides a comprehensive understanding of Applied Behavior Analysis (ABA). ABA is a proven, scientific approach to helping children with autism reach their fullest potential.
The course is available through a new subscription-based service called UDiscovering, an online learning platform offering products and tools to help parents and professionals caring for people with intellectual and developmental disabilities.
“The many demands placed upon parents in the days and weeks following a diagnosis of autism spectrum disorder can be very challenging to manage as they begin to work through the diagnosis with their child,” said Elaine Gabovitch, MPA, a Shriver Center autism expert, and the CDC’s Act Early autism campaign Ambassador for Massachusetts. “Research has shown that Applied Behavior Analysis is a successful intervention strategy that benefits children with autism spectrum disorder. We have developed a resource that allows parents to access the latest research and best practices of Applied Behavior Analysis, as well as learn from other parents like me who have faced the same situation.”
The online training offers parents:
- A one-stop shop for learning about ABA with 24/7 access
- Step-by-step interventions to manage challenging behaviors
- Guidance on how to work with school systems and professionals such as speech, physical and occupational therapists
- Strategies to help parents identify their child’s unique care needs, how to coordinate care and monitor progress
Discovering Behavioral Intervention is the only parent-oriented ABA learning product of its kind. What Rosetta Stone® is to someone learning a new language, Discovering Behavioral Intervention is for a parent who needs to learn ABA for their child. It gives them confidence, a voice, and a language to advocate when working with professional providers and school systems.
Maura Buckley, a mother of two children diagnosed with autism and a member of the UMass Medical School team that developed the course, said the online resource is comprehensive and, most importantly, parent-friendly in its approach.
“In the wake of a new diagnosis, parents are faced with having to make a lot of decisions quickly to provide the best care for their child,” said Buckley. “They are confronted with a blizzard of questions, and advice, along with new terminology and language. As a parent, you’re on a roller coaster – this course helps make sense out of what can be a confusing and overwhelming time.”
Also for Professionals
The training is also a valuable tool for medical, health and educational specialists, helping them work more effectively with families by providing an understanding of ABA from a parent’s perspective.
Affordable and Accessible
Autism cuts across all of society. This product has been priced to make it affordable and accessible to all parents and professionals. Discovering Behavioral Intervention is available at a one-time cost of $299 for a 12-month subscription. During the month of May, the course is being offered at a 20 percent discount to those who opt for the one-time annual subscription. Monthly and quarterly payment options are also available. For more information about the online program, see the website: www.udiscovering.org.
The Shriver Center is part of the UMass Medical School’s Commonwealth Medicine division. Commonwealth Medicine is the health policy and public service arm of the Medical School, and is focused on delivering innovative solutions to improve the health of vulnerable populations.
About UMass Medical School: UMass Medical School, one of five campuses of the University of Massachusetts and the state’s only public medical school, is an academic health sciences center that is part of Massachusetts’ public university system. It is at the forefront of health care delivery, informatics, and public policy formulation, and it is home to Nobel Prize-winning research. With a commitment to using rigorously tested research to make evidence-based recommendations, UMass Medical School reaches beyond the traditional boundaries of academia to establish research initiatives, training programs, and clinical services focusing on special populations.
About the Eunice Kennedy Shriver Center: Established 30 years ago, The Shriver Center is a nationally and internationally recognized research, education, and public service center dedicated to improving the lives of individuals with intellectual and developmental disabilities. The center joined UMass Medical School in 2000.
Research Funded by National Institutes of Health
Shriver Center researchers and developmental disability experts have been conducting research, funded by the National Institutes of Health (NIH), for many years. NIH grants have been awarded to fund innovative products to help families and professionals support those with intellectual and developmental disabilities, including autism spectrum disorder. These products are developed under the rigorous clinical research guidelines expected by NIH reviewers as a condition of funding.
The Edward M. Kennedy Community Health Center (CHC) and UHealthSolutions, a nonprofit affiliate of UMass Medical School, have launched an innovative effort to transform how patients connect with their local community health center. Earlier this year, the two organizations announced that they would work collaboratively to develop a suite of services addressing the needs of community-based health care organizations.
Since last month, patients calling to see their doctor or dentist at Kennedy CHC facilities in Worcester or Framingham have had their calls answered by UHealthSolutions. The company is partnering with the Kennedy CHC on a pilot project to manage patient calls for appointments and other inquiries — a partnership unique among community health centers in Massachusetts.
“This initiative has been many months in the making,” said Toni McGuire, President and CEO of the Kennedy CHC. “We believe the project, when fully implemented, will help improve access to care for our patients and help the health center as we manage the anticipated growth that will result from continued health care reform at the state and federal levels.”
This pilot project has been developed in collaboration with the Commonwealth Purchasing Group.
The goals of the project are to:
Improve access to primary and preventive care
- Enhance and improve the quality of patient experience
- Improve scheduling efficiency
- Increase the completion rate of outbound patient calls
- Decrease hold times and dropping of inbound calls
The Kennedy CHC chose to work with UHealthSolutions because of the company’s culturally and linguistically competent workforce, as well as its robust and technologically advanced call center infrastructure.
This change will allow the health center to focus more on direct care of patients, while at the same time continuing to provide high-quality customer service through UHealthSolutions’ state-of-the-art call center facilities located in Worcester. Underscoring the organizations’ mutual goal of providing a smooth transition in fielding patient calls, many former call center staff from Kennedy CHC were hired to work at UHealthSolutions, bringing their expertise and institutional knowledge to help ensure the project’s success.
“We could not be more pleased to be working on this important project with the staff and patients of the Kennedy Community Health Center,” said Susan Levine, Chief Operating Officer of UHealthSolutions. “This is a great initiative because it allows each organization to do what it does best. For the Kennedy Community Health Center, that means providing first-rate patient care, and for UHealthSolutions, it means using our expertise and technology to make connecting patients to that care as seamless as possible.”
About the Edward M. Kennedy Community Health Center
The Edward M. Kennedy Community Health Center is a private, non-profit community health center serving over 24,000 patients from throughout Central and MetroWest Massachusetts. With offices in Worcester, Framingham and Clinton, the Health Center’s family practice model of care includes preventive care, management of acute and chronic illnesses, dental care, behavioral health services and many medical specialties. At Kennedy CHC, we help people live healthier lives.
For more information on the Edward M. Kennedy Community Health Center, visit http://www.kennedychc.org/
About UHealthSolutions, Inc.
As a nonprofit affiliate of the University of Massachusetts Medical School, UHealthSolutions, Inc., takes a different approach to developing innovative, effective, and cost-saving business solutions for health care clients. We use evidence-based methods and a clinical focus to assess the needs of health care organizations. Formerly Public Sector Partners, UHealthSolutions is a §501(c)(3) nonprofit health care management and consulting firm. Since 2001, the organization has been committed to improving health care services, offering a full array of third-party administration, patient communication, program management, technology, and consulting services.
For more information on the products and services offered by UHealthSolutions, visit http://www.uhealthsolutions.org/.
For Media Inquiries:
Contact: Tom Lyons
Contact: Marcy Ravech
Read an article on this collaboration on the Worcester Business Journal Online.
WORCESTER, Mass. — UHealthSolutions is seeking proposals from vendors interested in providing branding and marketing services to commercialize a series of on-line training programs related to developmentally disabled populations, created and tested by clinicians at UMass Medical School’s Shriver Center.
Through this Request for Proposal, UHealthSolutions intends to (1) develop an overarching umbrella brand for this series of on-line training products and (2) create a tactical plan to execute initial product launch - building momentum for other products in the pipeline.
Click here to download the Request for Proposal document which specifies instructions and the timeframe pertaining to this request. For further information, contact Allison Langhill at email@example.com or at (508) 421-6151.
About UHealthSolutions, Inc.
As a nonprofit affiliate of the University of Massachusetts Medical School, UHealthSolutions, Inc., takes a different approach to developing innovative, effective and cost-saving business solutions for health care clients. We use evidence-based methods and a clinical focus to assess the needs of health care organizations.
Formerly Public Sector Partners, UHealthSolutions is a §501(c)(3) nonprofit health care management and consulting firm. Since 2001, the organization has been committed to improving health care services, offering a full array of third-party administration, patient communication, program management, technology and consulting services.
UMass Medical School - affiliated UHealthSolutions has opened a call center to take patient calls from the Edward M. Kennedy Community Health Center as a pilot program aimed at boosting the accessibility of quality healthcare, the Worcester Telegram reports. Services available through the new call center have cut the time patients wait to have their calls answered to less than a minute. The call center is available to take calls from the health center's patients 24 hours a day, seven days a week, and offers service in Portuguese, Spanish, Arabic and Nepali as well as English. Click here to read the full article.